Learning Without Scars

Debbie Frakes from Winsby talks about engagement and market coverage in the equipment market and the impact on customer retention.

July 31, 2022 Ron Slee & Debbie Frakes Season 2 Episode 31
Learning Without Scars
Debbie Frakes from Winsby talks about engagement and market coverage in the equipment market and the impact on customer retention.
Show Notes

This wide-ranging discussion covers customer engagement by dealers. It covers the customer surveys that Winsby performs and the impact on customer retention that the surveys have for dealers. Changing buying patterns are one of the important triggers. You should get a different perspective from this discussion on your market coverage and customer engagement.

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